Frequently Asked Questions
Everything you need to know about The Shinny Bag.
Have a question that's not answered here? Reach out through our Contact page and we'll get back to you within 24 hours.
About The Product
What fits inside The Shinny Bag? The Shinny Bag holds 10+ mini sticks, 6-8 shinny balls, two folding nets, full goalie gear (mask, blocker, glove), and accessories. Everything your kid needs for a full mini hockey setup, all in one bag.
Will it fit full-size hockey sticks? No — The Shinny Bag is specifically designed for mini hockey sticks. If you're looking for a full-size stick bag, this isn't it. But if mini hockey is your game, this is the only bag built for it.
What ages is this bag for? Designed for hockey players aged 5 and up. Kids, teens, and adults who play mini hockey can all use it. The padded backpack straps are adjustable for comfort.
What's the bag made of? Durable heavy-duty polyester exterior with reinforced stitching, nylon zippers with metal pullers, padded backpack straps, and a non-slip reinforced bottom panel.
How big is it? 30.5" x 12" x 7" (77cm x 30.5cm x 18cm). Large enough to hold a full mini hockey setup, compact enough to carry comfortably.
Shipping & Delivery
How long does shipping take? We ship within 1-2 business days. Delivery typically arrives in 3-7 business days across the continental US.
Do you ship internationally? Currently we ship within the United States only. International shipping is coming soon.
How much does shipping cost? Free US shipping on every order. No minimums, no hidden fees.
Can I track my order? Yes — you'll receive a tracking number via email as soon as your order ships.
Returns & Guarantee
What's your return policy? We offer a 30-day money-back guarantee. If you're not happy with the bag for any reason, send it back for a full refund. No questions asked.
How do I return a bag? Reach out through our Contact page to start a return. We'll send you a prepaid return label and process your refund once the bag arrives back to us.
What if my bag arrives damaged? Contact us within 48 hours of delivery with photos of the damage. We'll ship you a replacement right away at no cost.
Care & Use
How do I care for the bag? Spot clean with a damp cloth. Avoid machine washing to preserve the structured interior and non-slip bottom panel. The durable polyester exterior handles daily wear beautifully.
Is it water resistant? The polyester exterior is water resistant enough to handle light rain and damp rinks. Not designed for full submersion.
Can I travel with it? Absolutely — it's built for the game that lives everywhere. Fits in most car trunks, holds up on road trips, and the backpack straps make it easy to carry through hotels, rinks, or tournaments.
Orders & Gifts
Do you offer gift wrapping? Not yet — but the bag arrives in clean packaging that's gift-ready as-is. Perfect for birthdays, Christmas, and team gifts.
Can I buy in bulk for a team? Yes — for team orders of 10 or more, contact us directly for bulk pricing and customization options.
Do you offer gift cards? Not yet — coming soon.
Can I change or cancel my order? If your order hasn't shipped yet, yes — contact us immediately and we'll take care of it. Once shipped, standard returns apply.
Still have questions?
We're a small team and we love hearing from hockey families. Reach out anytime through our Contact page and we'll get back to you within 24 hours.
The Shinny Bag. Built for the game that lives everywhere.